Privacy Policy
The Sanctuary Vancouver Island (TSVI) - Vancouver Island Sanctuary Ltd
Last updated: April 2026
TSVI (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of personal information.
This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you use our website or healthcare services.
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
1. Information We Collect
We may collect personal information including:
Name
Contact details (email, phone number, address)
Date of birth
Health or medical information necessary for treatment
Insurance or billing information
Information provided through website forms or enquiries
Technical information such as IP address and website usage data
We only collect personal information that is necessary to provide healthcare services or respond to enquiries.
2. How We Use Your Information
We may use your personal information to:
Provide healthcare services and treatment programs
Respond to enquiries or appointment requests
Manage patient records
Process payments or insurance claims
Communicate with patients or their representatives
Improve our services and website functionality
Meet legal and regulatory requirements
Your personal information will only be used for the purposes for which it was collected unless otherwise permitted by law.
3. Health Information
Some personal information we collect may be health information, which is considered highly sensitive.
Health information may include:
Medical history
Diagnostic or treatment information
Laboratory or testing results
Information required to assess treatment suitability
We collect and use health information only with your consent or where permitted by law.
4. Sharing Personal Information
We may share personal information where necessary with:
Healthcare professionals involved in your care
Service providers who assist in delivering services
Insurance providers or payment processors
Professional advisers such as accountants or lawyers
Technology providers who support our systems
Government authorities where required by law
We do not sell personal information to third parties.
5. Storage and Protection of Personal Information
Personal information may be stored:
At our clinic or offices
On secure electronic systems
In encrypted cloud-based medical record systems
We take reasonable security measures to protect personal information, including restricted system access, secure servers and staff confidentiality obligations.
6. International Data Storage
Some of our service providers may store or process information outside Canada.
Where this occurs, we take reasonable steps to ensure personal information is protected through appropriate safeguards.
7. Website Cookies and Analytics
Our website may use cookies or similar technologies to:
Improve website performance
Understand how visitors use our website
Remember user preferences
You can control cookies through your browser settings.
8. Marketing Communications
If you subscribe to receive updates from us, we may send newsletters or service information by email.
You may unsubscribe from marketing communications at any time using the unsubscribe link in emails or by contacting us.
9. Accessing or Correcting Your Information
You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate.
To protect privacy, we may request proof of identity before responding to such requests.
10. Complaints
If you have concerns about how your personal information has been handled, please contact us so we can attempt to resolve the issue.
You may also file a complaint with the Office of the Privacy Commissioner of Canada.
Website: https://www.priv.gc.ca
11. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
Privacy Officer
TSVI
Email: info@sanctuaryvancouverisland.com
Address: 813 Goldstream Ave, Victoria, Vancouver Island, BC, V9B 2X8, Canada
Telephone: +1-778-922-2732
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.